Answers to the most frequently asked questions.

ProxyHub is a digital mailbox service. You receive a German receiving address where your letters and packages are delivered. We accept them, photograph the envelope, and show you everything in the portal. You decide per shipment what should happen: scan, forward, or destroy.

You register, receive a receiving address, and use it when placing orders. We accept your mail, photograph the envelope, and notify you. You then decide with a click: open and scan, forward, or destroy.

Privacy-conscious online shoppers, digital nomads, frequent travelers, freelancers, and small teams. Everyone who needs a reliable German address without giving away their private address.

Yes. The Flex plan is permanently free. No base fee, no minimum term. You only pay for actions you actually use.

Yes. Your receiving address is always in Germany, but you can access your portal from anywhere in the world and request forwarding.

Yes. You order to your German ProxyHub address and have letters and packages forwarded to Switzerland.

Yes. Same as Switzerland: German receiving address, forwarding to Austria.

Yes, this is available as an add-on. It requires proof of identity and a written authorisation to receive mail on your behalf. You can see which plans include the add-on in our price list.

Envelopes are photographed immediately upon arrival. Contents are scanned once you trigger the 'Open & Scan' action.

Yes. We scan all pages of the letter content in high resolution.

We currently don't offer pickup. Shipments can be forwarded or destroyed.

You need a valid delivery address in your profile. Forwards are bundled as bulk forwards: several letters per order. You can also forward several parcels together, and we repack them into one carton, plus repacking.

Your personal receiving address can be found in the dashboard under 'Receive'. It is generated when you create your first recipient.

Letters are stored dry and securely. The storage period depends on your plan (see the pricing table). After that, we destroy the letters securely and with documentation.

The free storage period depends on your plan (see the pricing table). After that, a daily storage fee per parcel applies, calculated per day until you forward it. So you can leave parcels with us and forward them whenever it suits you. We remind you before the free period ends.

You can create new recipients at any time. The number depends on your plan.

We scan all documents carefully. For sealed documents, we first scan the envelope and you decide whether it should be opened.

Destruction is free in all plans. Scans are included depending on the plan or billed per unit.

You can pay all service fees and subscription costs from your credit balance. Shipping labels cannot be paid from the credit balance yet. For a forwarding order you therefore still need to go through checkout.

Unlimited mail intake, envelope scanning, 1 recipient. No base fee. Actions like Open & Scan, forwards, and package forwards are billed per unit.

With the Flex plan, you pay no base fee, only unit prices for actions. From Advanced onwards, there is a monthly fee with included services.

In the Flex plan yes, billed as a unit price (see the pricing table). Higher plans include scans, beyond that lower unit prices apply.

Unit prices for mail bulk forward or package forward apply, plus postage.

We store letters free of charge for the period your plan includes (see the pricing table). From the Advanced plan you can archive individual letters in the portal; after the free storage period an archive fee per day and letter applies (see the pricing table). Parcels are stored free for the period your plan includes, after that a daily storage fee per parcel applies (see the pricing table).

Yes, destruction is included free of charge in all plans.

No. No setup fees, no minimum term. A mail forwarding order with Deutsche Post must be set up by you yourself.

Yes, upgrade anytime. Downgrade at the next billing month. No penalties.